FAQs

General

  • What is Posh Trot Equine & Country?

Established in 2024, Posh Trot Equine & Country is an independent provider of Horse Riding apparel and accessories. We pride ourselves on providing the most premium products at affordable prices. Our products are the perfect blend of practicality and comfortability to ensure you are always at your Horse Riding best.

  • Can I make account with Posh Trot Equine & Country?

To make an account on our website, please find the profile icon situated at the header of our website, or the my account section situated at the footer of our website. From here, you will be able to collect points when you order and track the full status of your purchase.

To sign up or log in, please click here.

  • Do you offer discounts or promotional codes?

Currently, the only form of discount we have is a welcome offer that can be retrieved when you sign up to our newsletter. Unfortunately, we do not offer any other forms of discount or promotional codes.

  • What payment methods do you offer?

We accept the following forms of payment: Visa, Mastercard, American Express, Apple Pay and Google Pay. When authorising a payment on our website, you agree to provide accurate and complete account information.

Shipping & Delivery

  • What is your shipping policy?

Currently, we are exclusively offering delivery to the UK. Our express shipping rate is £6.99, or you can spend £80.00 or more for FREE delivery. Orders placed before 12:00 will qualify for same day dispatch, subject to availability.

Please note, all orders placed on our website are processed within a 2-5 working day window.

  • What is the typical turnaround time on deliveries?

More often than not, orders placed on our website will arrive within 1-3 working days. However, subject to availability, some items can take upto 7 working days to arrive. We kindly ask that customers allow a week to receive their order before contacting us.

  • What should I do if I made a mistake with my shipping details?

We regret to inform you that we cannot assume responsibility for lost or undelivered items due to inaccurate address details provided during the ordering process. We kindly ask, in the instance that an error has been made, that you contact us immediately so we can resolve the issue.

  • What should I do if my order has been dispatched but is still undelivered?

Typically, if there is an error with your tracking information, the issue should resolve itself within 24 hours. However, if the error persists, please contact us so we can look into the matter further.

Please note, we cannot be held liable for any errors or delays caused by the postal service, and any concerns regarding undelivered items must be addressed directly with the respective courier.

  • What should I do if I have received my order and the contents are incorrect?

In the instance where you receive the incorrect items, we kindly ask that you contact us immediately so we can resolve the issue. A complimentary return label will be provided and the correct items will be dispatched back to you in the quickest possible time.

Returns & Exchanges

  • What is your return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused with tags in its original packaging, you’ll also need the proof of purchase.

  • How can I start a return?

To start a return, please fill out the contact form here or email us directly with your order number. If your return is accepted, we’ll send you instructions on how and where to send your package. Please note, return postage is the responsibility of the customer and items sent back to us without first requesting a return will not be accepted.

  • My return has been accepted, what should I do next?

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 working days. Please remember it can take some time for your bank or credit card company to process the refund.

If more than 7 working days have passed since we’ve approved your return, please contact us.

  • Do you offer exchanges?

Yes, we offer both a return and exchange option for customers who are unhappy with their order. If you opt for an exchange, you will be asked to provide us with the product(s) you would like in return. Please note, if there is any difference in pricing of the two products, you will be asked to settle the balance before an exchange can be initiated.

Privacy

  • What data do we collect?

To provide our services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

Information that you directly submit to us may include: contact details, order information, account information and payment information. 

  • How do we use your data?

There are a number of ways in which we may utilise your data. These include: providing products and services, advertising, security and fraud prevention and communicating with you.

For more information on the data we collect, please click here.

Contact

  • How can I contact Posh Trot Equine & Country?

To contact our customer support team, either send us an email at info@poshtrotequineandcountry.co.uk or fill out the contact form here. Please note, response times may be slightly delayed during busy periods.

Our operating hours are 09:00 – 17:00 Monday to Saturday.